Some Verizon customers may receive payments from the wireless communications giant in 2024.Thank you for reading this post, don't forget to subscribe!
Facing allegations of undisclosed administrative fees in a joint lawsuit filed on November 10, Verizon agreed to a proposed $100 million settlement, the new York Times informed of.
RELATED: Verizon, unions agree on wage increases, new jobs to end strike
The complaint arose from a California lawsuit filed in 2021, which accused Verizon of “prominently advertising certain monthly rates for postpaid wireless service plans” before charging an “administrative fee” on customers’ bills.
According to White House estimates, Americans are now spending more than $65 million on fees each year. In October, the Biden administration called on “all agencies to reduce or eliminate hidden fees, charges and add-ons for everything from banking services to cable and Internet bills to airline and concert tickets.”
The Verizon agreement was approved by a New Brunswick, New Jersey court on December 15. On Wednesday, court-appointed legal advisers advised parties eligible for claims through email and mailed postcards.
Verizon refuses to surprise customers with hidden fees. Rich Young, a spokesman for the company, said that Verizon “clearly identifies and describes its wireless consumer administrator fee multiple times during sales transactions as well as in its marketing, contracting and billing,” according to the NYT.
RELATED: ‘Resort Fees’ and Other ‘Junk Fees’ May Soon Be a Thing of the Past—Here’s Why
US-based Verizon customers who were charged a disputed administrative charge between January 1, 2016, and November 8, 2023, have until April 15, 2024, to submit their claim.
Depending on the number of claimants and the length of service used, eligible customers may see a reimbursement of up to $100. Customers are instructed to fill out a form specifying their preferred reimbursement method, which includes cheque, bank transfer or digital payment services.