Online gambling firm In Touch Games has had its license to operate in the UK suspended by the industry regulator.
The Gambling Commission suspended the company’s operating license as it conducts a review under section 116 of the Gambling Act 2005.
It added that it suspected that the operator failed to comply with license conditions relating to money laundering, fair and transparent rules and practices and reporting of major incidents.
In Touch Games operates 11 websites including bonusboss.co.uk, cashmo.co.uk, drslot.co.uk, jammymonkey.com and slotfactory.com.
The regulator’s website now lists all of these trade names as “inactive”.
In February, the Commission said the company had been fined £6.1 million for social responsibility and money laundering failures.
Corporate social responsibility failures include not communicating with a client seven weeks after being flagged for irregular and extended play, and accepting a client’s word that they earned £6,000 a month without verifying it then unless they were flagged for gambling during anti-social hours.
Anti-money laundering failures include not having appropriate policies, procedures and controls in place and not adequately considering or implementing the regulator’s money laundering and terrorist financing risk assessment or guidance.
This was the third time that In Touch Games faced regulatory action. In 2019 it paid £2.2 million for the failures and in 2021 it was fined £3.4 million and warned over further failures.
According to Companies House, the accounts of In Touch Games Ltd are “overdue” as its figures for 29 July 2022 were due by 29 April 2023.
A Gambling Commission spokesperson said: “In accordance with section 118(2) of the Act the Commission has decided to suspend the above operating licences.
“We have made it clear to the operator that during the suspension we expect it to focus on treating customers fairly and keeping them fully informed about any developments that may impact them.
“The suspension does not prevent the operator from allowing consumers to access their accounts and withdraw funds.
“Suspension happens immediately.”
In June 2022, Skywind Holdings announced that it had acquired InTouch Games Group.
Online gambling business Skywind Group has been contacted for comment.
The Gambling Commission licenses, regulates, advises and provides guidance to individuals and businesses offering gambling in the UK, including the National Lottery.
